Previous incidents
Difficulties exporting PDF of Audit Trail or Logs
Resolved Mar 29, 2023 at 6:44pm UTC
This issue has been resolved today, and Logs and Audit Trails are now exporting as normal. Please check and click re-run on any exports in the archived incidents list that ran during this period if the export was marked as failed. Our help desk is available on help@d4h.com
1 previous update
We are currently experiencing downtime
Resolved Mar 20, 2023 at 4:38pm UTC
We have resolved this issue. It was caused by an update which was put in to production at the time of incident which has now been reverted. Thank you for your patience.
1 previous update
Unable to save activity attendance
Resolved Mar 8, 2023 at 4:58pm UTC
Between 11:57 UTC to 15:51 UTC today, it was not possible to save new activity attendance within the Personnel & Training web app due to a misconfiguration. The issue was resolved automatically by our engineers (approximately 1 hour ago).
Thank you for your patience.
Operations Center is down
Resolved Mar 7, 2023 at 8:01am UTC
D4H Incident Management recovered.
1 previous update
Some services are down
Resolved Mar 6, 2023 at 9:30pm UTC
We continue to experience some intermittent connectivity and continue to triage it while working on the root cause. We are monitoring and expect any interruptions to be very brief and return automatically.We expect a full resolution of this issue by tomorrow.
1 previous update
Some services are down
Resolved Mar 6, 2023 at 4:05pm UTC
We had some intermittent connectivity on our US region today which we logged for a period of 8 minutes. During this time, some users may have received a warning that syncing had paused and would have been switched to offline mode within their Incident Management app or web browser until their connection returned automatically.
During this period, any updates made within the web browser and app would have been queued and automatically synchronized on return of connectivity.
We are contin...
1 previous update