Previous incidents

April 2023
No incidents reported
March 2023
Mar 28, 2023
1 incident

Difficulties exporting PDF of Audit Trail or Logs

Degraded

Resolved Mar 29 at 02:44pm EDT

This issue has been resolved today, and Logs and Audit Trails are now exporting as normal. Please check and click re-run on any exports in the archived incidents list that ran during this period if the export was marked as failed. Our help desk is available on help@d4h.com

1 previous update

Mar 20, 2023
1 incident

We are currently experiencing downtime

Downtime

Resolved Mar 20 at 12:38pm EDT

We have resolved this issue. It was caused by an update which was put in to production at the time of incident which has now been reverted. Thank you for your patience.

1 previous update

Mar 08, 2023
1 incident

Unable to save activity attendance

Resolved Mar 08 at 11:58am EST

Between 11:57 UTC to 15:51 UTC today, it was not possible to save new activity attendance within the Personnel & Training web app due to a misconfiguration. The issue was resolved automatically by our engineers (approximately 1 hour ago).

Thank you for your patience.

Mar 07, 2023
1 incident

D4H Incident Management is down

Downtime

Resolved Mar 07 at 03:01am EST

D4H Incident Management recovered.

1 previous update

Mar 06, 2023
2 incidents

Some services are down

Downtime

Resolved Mar 06 at 04:30pm EST

We continue to experience some intermittent connectivity and continue to triage it while working on the root cause. We are monitoring and expect any interruptions to be very brief and return automatically.We expect a full resolution of this issue by tomorrow.

1 previous update

Some services are down

Degraded

Resolved Mar 06 at 11:05am EST

We had some intermittent connectivity on our US region today which we logged for a period of 8 minutes. During this time, some users may have received a warning that syncing had paused and would have been switched to offline mode within their Incident Management app or web browser until their connection returned automatically.

During this period, any updates made within the web browser and app would have been queued and automatically synchronized on return of connectivity.

We are contin...

1 previous update

February 2023
No incidents reported