Previous incidents

November 2022
Nov 24, 2022
1 incident

Custom field data missing from some CSV exports

Degraded

Resolved Nov 24 at 10:17am EST

This issue was resolved shortly after identification. Custom fields data is exporting correctly again.

1 previous update
October 2022
Oct 27, 2022
1 incident

D4H Incident Management is down

Downtime

Resolved Oct 27 at 01:29pm EDT

D4H Incident Management recovered.

1 previous update
Oct 12, 2022
1 incident

Some users unable to sign-in

Resolved Oct 12 at 01:09pm EDT

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today.

The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.
September 2022
Sep 16, 2022
1 incident

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Degraded

Resolved Sep 16 at 04:27am EDT

Thank you for your patience. A fix has been released for this issue which resolves the difficulty viewing activities for a small number of teams.

We recommend switching-on activity auto-ref's for your team, please contact support@d4h.com as an Account Owner if you would like to do so.

1 previous update