Downtime

D4H Incident Management is down

D4H Incident Management went down.

Resolved

Some users unable to sign-in

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today.

The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.

Degraded

Difficulty viewing activities if activity 'Auto Ref' numbering is off

We're currently aware of an issue for a small number of teams which were created before we added the activity automatic numbering 'Auto Ref' and never opted-in.

If your account does not use the 'Auto-Ref' function, you may experience difficulties viewing activities at the moment. We are working on a fix presently and estimate resolution today.