Created

We'd like to inform you that the issue was caused by an error in a code change migrating part of the equipment update view to our new API. This affected select users with updating equipment information.

The issue was first reported to us on August 4 at 8:33 AM (EST), and our team resolved it promptly the same day around 8:36 PM (EST).

Please note that this error was limited strictly to the equipment update page where all other features and products remained fully operational and unaffected throughout this time.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and continued support. If you have any further questions or need assistance, please send an email to help@d4h.com