Incidents | 🇺🇸 D4H United States (US)

Team Manager is down

Sun, 22 Jun 2025 15:34:23 -0000

Team Manager recovered.

Team Manager is down

Sun, 22 Jun 2025 14:57:43 -0000

Team Manager went down.

Authentication services not available

Thu, 12 Jun 2025 11:17:00 -0000

All systems are now fully operational. Root cause analysis A new release was deployed to production this morning, but due to a misconfiguration in our deployment process one file was not properly deployed, disrupting certain system functions. Our health checks and smoke tests failed to pick up the issue on both our staging and production environments. To prevent this from happening in the future we are adding additional deployment checks to validate that specific system area.

Authentication services not available

Thu, 12 Jun 2025 10:31:00 -0000

Users are reporting difficulties signing in.

Team Manager unavailable

Wed, 14 May 2025 11:02:00 -0000

Team Manager is now fully operational. Thanks again for your patience.

Team Manager unavailable

Wed, 14 May 2025 11:00:00 -0000

Team Manager is temporarily unavailable. We're deploying a fix now and expect it to be back online in 10–20 minutes. Thanks for your patience.

Some users are experiencing issues with Team Manager mobile apps

Tue, 25 Mar 2025 14:56:00 -0000

The issue affecting the D4H Personnel & Training and Equipment mobile apps has now been resolved. Please update your mobile app to version 2025.3.3. If you continue to experience difficulties after updating, try clearing the cache in the D4H app(s). If problems still persist, please email us at help@d4h.com, and we will connect with you to troubleshoot.

Some users are experiencing issues with Team Manager mobile apps

Mon, 24 Mar 2025 16:51:00 -0000

Personnel & Training - Some users are reporting some screens appear blank on the mobile app on selected phone models. We recommend uninstalling an re-installing the application if this affects you. We are working on a new release which should resolve this. Please contact help@d4h.com of this has impacted you. Equipment Management - It is currently not possible to create a new activity when logging equipment usage through the mobile app. This issue has been resolved and is awaiting distribution approval on the app stores. A workaround is to create the activity on the browser then select it on mobile. We expect a release to be approved for distribution within less than 24 hours. These issues are due to our migration to a new higher performance Team Manager API which provides our new platform for granular permissions, performance, and significant future advancements.

Weather services disruption

Tue, 18 Mar 2025 10:37:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 17 Mar 2025 19:52:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable on Operations Center. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Weather services disruption

Tue, 11 Mar 2025 00:01:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 10 Mar 2025 17:41:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Team Manager API (v3) is down

Thu, 13 Feb 2025 16:52:58 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Thu, 13 Feb 2025 16:52:22 -0000

Team Manager API (v3) went down.

Equipment Management Movement Issues

Wed, 05 Feb 2025 18:55:00 -0000

Services have now been resumed. But if you still run into any issues, please drop an email to help@d4h.com

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

This issue was related to a loss of indexing on equipment items after an equipment move was carried out. A fix was applied at 15:44 UTC resolving this issue. Impacted accounts are currently having their equipment indexes re-built, and our estimate is that all indexes will be restored by 20:00 UTC at the latest. Thank you for your patience.

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

A number of accounts are currently experiencing some difficulties with moving and listing equipment. We have identified the issue and are actively working on a fix. We expect a fix to be released shortly.

Team Manager and Team Manager API (v3) are down

Mon, 03 Feb 2025 17:38:04 -0000

Team Manager API (v3) recovered.

Team Manager and Team Manager API (v3) are down

Mon, 03 Feb 2025 17:35:32 -0000

Team Manager recovered.

Team Manager and Team Manager API (v3) are down

Mon, 03 Feb 2025 17:30:10 -0000

Team Manager API (v3) went down.

Team Manager and Team Manager API (v3) are down

Mon, 03 Feb 2025 17:28:36 -0000

Team Manager went down.

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 04:02:00 -0000

The login issues caused by the AWS Cognito outage in the US region have now been resolved. All services are back to normal. We appreciate your understanding during this time. If you experience any lingering issues, please reach out to our support team.

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 04:02:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 04:02:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 04:02:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 04:02:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 02:35:00 -0000

We are currently experiencing login issues across all products due to an ongoing outage with AWS Cognito in the US region. This may result in users needing to attempt logging in multiple times. We are closely monitoring the situation and will provide updates as AWS works to resolve the issue. We apologize for the inconvenience and thank you for your patience.

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 02:35:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 02:35:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 02:35:00 -0000

Login Issues - AWS Cognito Outage

Fri, 13 Dec 2024 02:35:00 -0000

Team Manager and Team Manager API (v2) are down

Tue, 19 Nov 2024 21:41:36 -0000

Team Manager API (v2) recovered.

Team Manager and Team Manager API (v2) are down

Tue, 19 Nov 2024 21:38:34 -0000

Team Manager recovered.

Team Manager and Team Manager API (v2) are down

Tue, 19 Nov 2024 21:32:05 -0000

Team Manager API (v2) went down.

Team Manager and Team Manager API (v2) are down

Tue, 19 Nov 2024 21:30:01 -0000

Team Manager went down.

Operations Center is down

Wed, 04 Sep 2024 15:57:30 -0000

Operations Center recovered.

Operations Center is down

Wed, 04 Sep 2024 15:51:16 -0000

Operations Center went down.

Operations Center is down

Thu, 15 Aug 2024 15:03:54 -0000

Operations Center recovered.

Operations Center is down

Thu, 15 Aug 2024 14:49:41 -0000

Operations Center went down.

Operations Center is down

Thu, 15 Aug 2024 14:13:03 -0000

Operations Center recovered.

Operations Center is down

Thu, 15 Aug 2024 14:08:58 -0000

Operations Center went down.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 15:55:53 -0000

Team Manager API (v2) recovered.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 15:55:18 -0000

Team Manager API (v2) went down.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 12:44:20 -0000

Team Manager API (v2) recovered.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 12:40:46 -0000

Team Manager recovered.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 12:26:39 -0000

Team Manager API (v2) went down.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 12:25:33 -0000

Team Manager went down.

Operations Center is down

Fri, 19 Jul 2024 10:20:00 -0000

This alert was a false positive caused by a release, there should have been no downtime for any users.

Operations Center is down

Fri, 19 Jul 2024 10:19:38 -0000

Operations Center recovered.

Operations Center is down

Fri, 19 Jul 2024 10:13:37 -0000

Operations Center went down.

Connectivity Issues With Operations Center (US)

Thu, 18 Jul 2024 19:36:00 -0000

We expect this to be resolved very shortly.

Operations Center is down

Wed, 17 Jul 2024 23:41:24 -0000

Operations Center recovered.

Operations Center is down

Wed, 17 Jul 2024 23:37:30 -0000

Operations Center went down.

Operations Center is down

Mon, 08 Jul 2024 12:52:17 -0000

Operations Center recovered.

Operations Center is down

Mon, 08 Jul 2024 12:38:30 -0000

Operations Center went down.

Operations Center is down

Fri, 05 Jul 2024 11:51:41 -0000

Operations Center recovered.

Operations Center is down

Fri, 05 Jul 2024 11:23:56 -0000

Operations Center went down.

Intermittently unable to start new incidents

Mon, 01 Jul 2024 20:10:00 -0000

The degraded cluster has now caught up with the lost synchronization and performance has returned largely to normal for the last while. Please report any ongoing issues to help@d4h.com, thank you.

Intermittently unable to start new incidents

Mon, 01 Jul 2024 19:21:00 -0000

We are aware of some users unable to start new incidents on our US infrastructure. We are working to resolve this performance issue and will advise shortly on an update.

Operations Center is down

Mon, 01 Jul 2024 18:25:29 -0000

Operations Center recovered.

Operations Center is down

Mon, 01 Jul 2024 18:23:24 -0000

Operations Center went down.

Operations Center is down

Mon, 01 Jul 2024 16:58:38 -0000

Operations Center recovered.

Operations Center is down

Mon, 01 Jul 2024 16:44:42 -0000

Operations Center went down.

5 minutes scheduled maintenance for upgrades

Fri, 31 May 2024 03:00:00 +0000

Maintenance completed

5 minutes scheduled maintenance for upgrades

Fri, 31 May 2024 03:00:00 +0000

Maintenance completed

5 minutes scheduled maintenance for upgrades

Fri, 31 May 2024 02:50:00 -0000

Team Manager's US infrastructure will be unavailable for approximately 5 to 10 minutes, starting 22:50 EDT (America / New York, or 2:50 UTC) on Wednesday 25th. We'll be upgrading our infrastructure to provide better performance. Please report any difficulties or disruptions you encounter after this period to our help desk.

5 minutes scheduled maintenance for upgrades

Fri, 31 May 2024 02:50:00 -0000

Connectivity degradation on Operations Center

Wed, 22 May 2024 15:23:00 -0000

The services are back online.

Connectivity degradation on Operations Center

Wed, 22 May 2024 15:00:00 -0000

Our team is looking into this at the moment on priority basis.

Connectivity degradation on Operations Center

Wed, 22 May 2024 14:50:19 -0000

Operations Center went down.

Connectivity degradation on Operations Center

Wed, 22 May 2024 14:33:49 -0000

Operations Center recovered.

Connectivity degradation on Operations Center

Wed, 22 May 2024 14:24:35 -0000

Operations Center went down.

Team Manager and Team Manager API (v2) are down

Thu, 09 May 2024 16:45:48 -0000

Team Manager API (v2) recovered.

Team Manager and Team Manager API (v2) are down

Thu, 09 May 2024 16:43:56 -0000

Team Manager API (v2) went down.

Team Manager and Team Manager API (v2) are down

Thu, 09 May 2024 16:42:34 -0000

Team Manager recovered.

Team Manager and Team Manager API (v2) are down

Thu, 09 May 2024 16:41:28 -0000

Team Manager went down.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 16:40:00 -0000

Users are now able to go back into their Team Dashboard when clicked into the team name. Please note that we continue to monitor it.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 13:54:00 -0000

A small number of users have reported difficulty accessing their Team Manager dashboards. We have already attempted a number of fixes which has resolved the issue for most people who have reported it, and we continue to work on a resolution for everyone.

D4H Personnel & Training is down

Thu, 28 Mar 2024 15:55:07 -0000

D4H Personnel & Training recovered.

D4H Personnel & Training is down

Thu, 28 Mar 2024 15:17:09 -0000

D4H Personnel & Training went down.

D4H Incident Management is down

Fri, 01 Mar 2024 14:51:01 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 01 Mar 2024 14:39:37 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 01 Mar 2024 14:25:43 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 01 Mar 2024 14:21:59 -0000

D4H Incident Management went down.

D4H Personnel & Training, D4H Equipment Management, and 1 other service are down

Thu, 29 Feb 2024 15:14:51 -0000

D4H Personnel & Training recovered.

D4H Personnel & Training, D4H Equipment Management, and 1 other service are down

Thu, 29 Feb 2024 15:13:55 -0000

D4H Personnel & Training went down.

Issue with SMS delivery for Multi-Factor Authentication

Wed, 31 Jan 2024 13:00:00 -0000

We're currently experiencing issues with our SMS delivery service for multi-factor authentication (MFA). This may impact users trying to receive SMS codes for account access. Our team is working towards a resolution. We apologize for any inconvenience and appreciate your patience.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 15:50:00 -0000

This issue has now been resolved on all regions.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 13:08:00 -0000

We are currently working on a fix for an issue which is preventing the import of pre-filled multi-line text fields from collections. Preliminary reports suggest this issue was caused by the Rich Text Fields release earlier today. We estimate the fix will be release shortly and will post an update here once resolved.

D4H Personnel & Training, D4H Equipment Management, D4H Team Manager API (v2), and 1 other service are down

Fri, 10 Nov 2023 04:18:11 -0000

D4H Team Manager API (v2) recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Team Manager API (v2), and 1 other service are down

Fri, 10 Nov 2023 04:16:30 -0000

D4H Team Manager API (v2) went down.

D4H Personnel & Training, D4H Equipment Management, D4H Team Manager API (v2), and 1 other service are down

Fri, 10 Nov 2023 04:14:54 -0000

D4H Personnel & Training and D4H Equipment Management recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Team Manager API (v2), and 1 other service are down

Fri, 10 Nov 2023 04:14:30 -0000

D4H Personnel & Training went down.

D4H Incident Management is down

Mon, 30 Oct 2023 18:56:37 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Mon, 30 Oct 2023 18:56:12 -0000

D4H Incident Management went down.

D4H Team Manager API (v3) is down

Thu, 26 Oct 2023 00:25:57 -0000

D4H Team Manager API (v3) recovered.

D4H Team Manager API (v3) is down

Thu, 26 Oct 2023 00:14:45 -0000

D4H Team Manager API (v3) went down.

D4H Incident Management is down

Wed, 25 Oct 2023 23:35:04 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 25 Oct 2023 23:33:01 -0000

D4H Incident Management went down.

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 12:44:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 12:44:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 12:44:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 11:30:00 -0000

Team Manager will be unavailable for approximately 5 minutes, during a 2 hour maintenance window starting 07:30 EDT (America / New York, or 11:30 UTC) on Wednesday 25th. We're planning a significant upgrade to the storage systems we use which will provide better storage capacities, disaster recovery, and security. Please report any difficulties or disruptions you encounter during this period to our help desk.

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 11:30:00 -0000

5 Minutes Scheduled Maintenance for US Region Upgrade

Wed, 25 Oct 2023 11:30:00 -0000

Some administrators are unable to invite new users.

Tue, 17 Oct 2023 09:13:00 -0000

We have identified the root cause of this issue and applied a fix. All administrators should now be able to continue to invite new users.

Some administrators are unable to invite new users.

Mon, 16 Oct 2023 21:27:00 -0000

We're aware of an issue resulting in some administrators being unable to invite new users. Our teams are working on a fix for this issue at present and and expect it to be resolved by approximately 5am Eastern Time Zone. Thank you for your patience.

D4H Incident Management is down

Wed, 27 Sep 2023 21:26:14 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 27 Sep 2023 21:14:51 -0000

D4H Incident Management went down.

D4H Incident Management is down

Wed, 27 Sep 2023 20:25:08 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 27 Sep 2023 20:18:46 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 01 Sep 2023 00:33:43 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 01 Sep 2023 00:01:15 -0000

D4H Incident Management went down.

Incorrect 'Failed' message when successfully saving a member's profile.

Wed, 16 Aug 2023 23:44:00 -0000

We have identified the cause of this issue and it has now been resolved. The 'Failed' save messaged only shows if the page fails to save, otherwise it correctly shows 'Saved'. Thank you for your patience.

Incorrect 'Failed' message when successfully saving a member's profile.

Wed, 16 Aug 2023 22:31:00 -0000

When saving a members profile you currently see a 'Failed' message instead of 'Saved'. Data is still saving as normal and just the returned message is incorrect. Our engineers are working to resolve the issue and we will provide an update to this message to either confirm resolved or an estimated time to fix.

Some services are down

Wed, 19 Jul 2023 12:22:00 -0000

All systems are now operational again. As we continue to optimize for performance, we thank you for your patience.

Some services are down

Wed, 19 Jul 2023 12:22:00 -0000

All systems are now operational again. As we continue to optimize for performance, we thank you for your patience.

Some services are down

Wed, 19 Jul 2023 12:02:00 -0000

We currently have a temporary issue with D4H Team Manager API (v3) which has impacted some services on Incident Reporting and Personnel & Training. At this time, it is not possible to view an activity report. We expect this issue to be resolved in the next few minutes.

Some services are down

Wed, 19 Jul 2023 12:02:00 -0000

User Accounts is down

Mon, 10 Jul 2023 05:25:39 -0000

User Accounts recovered.

User Accounts is down

Mon, 10 Jul 2023 05:21:44 -0000

User Accounts went down.

User Accounts is down

Mon, 03 Jul 2023 05:28:24 -0000

User Accounts recovered.

User Accounts is down

Mon, 03 Jul 2023 05:20:32 -0000

User Accounts went down.

User Accounts is down

Mon, 26 Jun 2023 05:22:45 -0000

User Accounts recovered.

User Accounts is down

Mon, 26 Jun 2023 05:20:53 -0000

User Accounts went down.

User Accounts is down

Mon, 19 Jun 2023 05:22:09 -0000

User Accounts recovered.

User Accounts is down

Mon, 19 Jun 2023 05:21:11 -0000

User Accounts went down.

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Fri, 31 Mar 2023 10:00:00 +0000

Maintenance completed

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Fri, 31 Mar 2023 09:02:13 -0000

We are doing maintenance on our real-time databases to improve performance for our service provided from our US region data center. This work is planned for tomorrow, Friday, between 4am - 6am Eastern Standard Time. We expect this will cause approximately 20-40 minutes of downtime in total during this period. Our help center team will be available on help@d4h.com throughout.

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Fri, 31 Mar 2023 08:00:00 -0000

Difficulties exporting PDF of Audit Trail or Logs

Wed, 29 Mar 2023 18:44:00 -0000

This issue has been resolved today, and Logs and Audit Trails are now exporting as normal. Please check and click re-run on any exports in the archived incidents list that ran during this period if the export was marked as failed. Our help desk is available on help@d4h.com

Difficulties exporting PDF of Audit Trail or Logs

Tue, 28 Mar 2023 21:18:00 -0000

A number of US Region customers are currently experiencing a timeout when attempting to generate a PDF from an Audit Trail or Logs. We are working on a solution, and will update this status page with further information.

We are currently experiencing downtime

Mon, 20 Mar 2023 16:38:00 -0000

We have resolved this issue. It was caused by an update which was put in to production at the time of incident which has now been reverted. Thank you for your patience.

We are currently experiencing downtime

Mon, 20 Mar 2023 16:27:00 -0000

Our API is currently unavailable, which has caused a knock-on to cause an "An error has been encountered" error for users who sign-in. We expect this to be fixed in the next minutes.

Unable to save activity attendance

Wed, 08 Mar 2023 16:58:00 -0000

Between 11:57 UTC to 15:51 UTC today, it was not possible to save new activity attendance within the Personnel & Training web app due to a misconfiguration. The issue was resolved automatically by our engineers (approximately 1 hour ago). Thank you for your patience.

D4H Incident Management is down

Tue, 07 Mar 2023 08:01:38 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Tue, 07 Mar 2023 07:51:58 -0000

D4H Incident Management went down.

Some services are down

Mon, 06 Mar 2023 21:30:00 -0000

We continue to experience some intermittent connectivity and continue to triage it while working on the root cause. We are monitoring and expect any interruptions to be very brief and return automatically.We expect a full resolution of this issue by tomorrow.

Some services are down

Mon, 06 Mar 2023 21:27:15 -0000

D4H Incident Management went down.

Some services are down

Mon, 06 Mar 2023 16:05:00 -0000

We had some intermittent connectivity on our US region today which we logged for a period of 8 minutes. During this time, some users may have received a warning that syncing had paused and would have been switched to offline mode within their Incident Management app or web browser until their connection returned automatically. During this period, any updates made within the web browser and app would have been queued and automatically synchronized on return of connectivity. We are continuing to work to determine the root cause of this issue, and put in place mitigations to prevent it happening in the future.

Some services are down

Mon, 06 Mar 2023 15:55:00 -0000

Intermittent connectivity issues for some D4H Incident Management users.

Some services are down

Fri, 06 Jan 2023 17:50:00 -0000

This issue was quickly resolved and all services are running normally.

Some services are down

Fri, 06 Jan 2023 17:47:31 -0000

D4H Incident Management went down.

Some services are down

Fri, 06 Jan 2023 17:47:00 -0000

We have identified the cause of this issue and expect service to be back online in the next minutes.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 15:17:00 -0000

This issue was resolved shortly after identification. Custom fields data is exporting correctly again.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 09:29:00 -0000

Some custom field data is currently missing from CSV exports in `Intelligence > Reports`. The fields are blank instead of containing their value. We expect to resolve this issue shortly.

D4H Incident Management is down

Thu, 27 Oct 2022 17:29:58 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Thu, 27 Oct 2022 17:15:25 -0000

D4H Incident Management went down.

Some users unable to sign-in

Wed, 12 Oct 2022 17:09:00 -0000

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today. The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 08:27:00 -0000

Thank you for your patience. A fix has been released for this issue which resolves the difficulty viewing activities for a small number of teams. We recommend switching-on activity auto-ref's for your team, please contact support@d4h.com as an Account Owner if you would like to do so.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 06:42:00 -0000

We're currently aware of an issue for a small number of teams which were created before we added the activity automatic numbering 'Auto Ref' and never opted-in. If your account does not use the 'Auto-Ref' function, you may experience difficulties viewing activities at the moment. We are working on a fix presently and estimate resolution today. In the meantime, if you are experiencing this issue and would like to upgrade to switch 'ON' the auto-ref function as a workaround, please have an Account Owner contact support@d4h.com with the request.